General Terms and Conditions of Sale

§. 1 General provisions

The user navigating in this area accesses codexv.com (www.codexv). Browsing and the transmission of a purchase order on the site implies acceptance of the Data Protection Conditions and Policies adopted by the site and indicated therein.

These General Terms and Conditions of Sale apply to the sale of products with exclusive reference to purchases made on the codexv.com site in accordance with the provisions of Part III, Title III, Chapter I of the Consumer Code (Italian Legislative Decree 206/05 amended by Italian Legislative Decree 21/14 and Italian Legislative Decree 70/03) by:

Codex V Srl

registered office: Cir.ne A. Gramsci, 26 04010 Cori (lt) registered with the REA number: 126091

Before accessing the products supplied by the site, the user is required to read these General Terms and Conditions of Sale, which are generally understood and unequivocally accepted at the time of purchase.

The user is invited to download and print a copy of the purchase form and these General Conditions of Sale; codexv.com reserves the right to modify its terms unilaterally and without prior notice.

The site can be used and the products supplied by the site can be accessed and purchased in the following languages:

Italian, english

§. 2 Purpose

These General Terms and Conditions of Sale regulate the offer, forwarding and acceptance of purchase orders of products on codexv.com and do not regulate, instead, the supply of services or the sale of products by subjects other than the seller who are present on the same site through links, banners or other hypertext links.

Before sending orders and purchasing products and services from different subjects, we suggest checking their terms of sale.

§. 3 Contract conclusion

To conclude the purchase contract, it will be necessary to fill in the order form in electronic format and send it following the relative instructions.

It contains reference to the General Terms and Conditions of Sale, the images of each product and the relative price, the means of payment that can be used, the delivery methods of the purchased products and the relative shipping and delivery costs, a reference to the conditions for exercising the right of withdrawal and the methods and times for returning the purchased products.

Before concluding the contract, the Customer will be asked to acknowledge the General Terms and Conditions of Sale, which includes information on the right of withdrawal and personal data processing.

The contract is concluded when the seller receives the order, subject to verification of the correctness of the data contained therein.

The buyer will be obliged to pay the price from the moment the online order submission procedure is completed. This will be done by clicking on the button: accept at the end of the wizard.

Once the contract is concluded, the seller takes responsibility for the execution of the order.

§. 4 Registered users

When completing the registration procedures, the user undertakes to follow the instructions on the site and provide personal data in a correct and truthful manner.

The confirmation must be sent within 2 days at the latest, after which, in the absence of confirmation, codexv.com will be released from any commitment towards the user.

The confirmation will in any case exempt codexv.com from any responsibility regarding the data provided by the user. Users undertake to inform codexv.com promptly of any variation in their data at any time disclosed.

If the user reports inaccurate or incomplete data or if the interested parties dispute the payments made, Vicoli Romani will have the right to not activate or suspend the service until the related issues have been remedied.

When the user first requests to activate a profile, codexv.com will assign the same a username and password. The latter acknowledges that these identifiers constitute the system for validating user access to the Services and the only system capable of identifying users that the acts performed by means of such access shall be attributed to them and shall be binding on them.

Users undertake to maintain the secrecy of their access data, keeping it with due care and diligence and not transferring it to third parties, even temporarily.

§. 5 Product Availability

Product availability refers to the current availability at the time the customer makes the order. This availability must still be considered indicative because, owing to the simultaneous presence of multiple users on the site, the products could be sold to other customers before the order is confirmed.

Even after the order confirmation e-mail has been sent, partial or total unavailability of goods may occur. In this case, the order will be automatically adjusted with cancelling of the unavailable product. The buyer shall be informed immediately via e-mail.

If the buyer requests the cancellation of the order, by terminating the contract, codexv.com will refund the amount paid within 7 days from the moment in which codexv.com became aware of the buyer’s decision to terminate the contract.

§. 6 Products offered

codexv.com sells:

dermatological products

The offer is detailed at www.codexv.com/products

§. 7 Payment methods and prices

The price of the products is the price indicated on the site, except where there is an obvious error.

In the event of an error, codexv.com will notify the buyer as soon as possible, allowing confirmation of the order at the right amount or cancellation. In any case, there is no obligation for codexv.com to supply what was sold at the incorrectly indicated lower price.

The prices on the site include VAT, but do not include shipping costs. The prices may change at any time. The changes do not concern orders for which an order confirmation has already been sent.

Once products are selected they will be added to the cart. To complete the purchase, follow the instructions for the purchase, inserting or verifying the information requested in each step of the process. Order details may be changed before payment.

Payment can be made by: PayPal, Bank transfer Credit card.

§. 8 Delivery

codexv.com ships to the following geographical areas:

ITALY, BELIZE, BERMUDA, BOLIVIA, BONAIRE, BRAZIL, BRITISH VIRGIN IS., CAYMAN ISLANDS, CHILE, COLOMBIA, COSTA RICA, CURACAO, DOMINICA, DOMINICAN REPUBLIC, ECUADOR, EL SALVADOR, FRENCH GUIANA, GUADELO, GUADELO HAITI, HONDURAS, JAMAICA, MARTINIQUE, MEXICO, MONTSERRAT, NICARAGUA, PANAMA, PARAGUAY, PERU, SOUTH AFRICA, ST KITTS & NEVIS, ST MAARTEN, ST MARTIN, ST. LUCIA, ST. VINCENT, SURINAME, TRINIDAD & TOBAG, TURKS & CAICOS I, PUERTO RICO, URUGUAY, VENEZUELA, VIRGIN ISLANDS, AFGHANISTAN, AMERICAN SAMOA, ANGOLA, BENIN, BOTSWANA, BURKINA FASO, BURUNDI, CAMEROON, VERDE, CAPE CONGO, COOK ISLANDS, DEMOCRATIC REPUBLIC OF C, DJIBOUTI, EQUATORIAL GUINEA, ERITREA, ETHIOPIA, FAROE ISLANDS, FIJI, FRENCH POLYNESIA, GABON, GAMBIA, GEORGIA, GHANA, GREENLAND, GUAM, GUINEA, REPUBLIC COAST, GUINEA KAZAKHSTAN, KENYA, KIRIBATI, KYRGYZSTAN, LESOTHO, LIBERIA, MADAGASCAR, MALAWI, MALDIVES, MALI, MARSHALL ISLANDS, MAURITANIA, MAURITIUS, MICRONESIA, MONGOLIA, MOZAMBIQUE, NEW NAMIBIA, PALAU NUA, NAURONIA GUINEA, REUNION ISLAND, RWANDA, SAIPAN, SAMOA, SENEGAL, SEYCHELLES, SIERRA LEONE, SOLOMON ISLANDS, SOMALIA, SUDAN, SWAZILAND, TANZANIA, TOGO, TONGA, TURKMENISTAN, TUVALU, UGANDA, ZBUTA, ZBUTA W, CHINA, HONG KONG, AUSTRALIA, NEW ZEALAND, USA, JAPAN, SINGAPORE, AUSTRIA, FRANCE, GERMANY, MUNICH, SLOVENIA, BELGIUM, LUXEMBOURG, NETHERLANDS, PORTUGAL, SPAIN, BULGARIA, CZECH REPUBLIC, HUNGARY, POLAND, ROMANIA, SLOVAK REPUBLIC, CROATIA, DENMARK, ESTONIA, FINLAND, GREECE, IRELAND, SWEDEN, ALBANIA, ANDORRA, BELARUS, BOSNIA, CYPRUS, GIBRALTAR, ICELAND, MACEDONIA, MALTA, MOLDOVA, MONTENEGRO, NORWAY, RUSSIA, SERBIA, TURKEY, UKRAINE, LIECHTENSTEIN, SWITZERLAND.

Delivery shall take place as specified on the form by the date indicated on the form, if no delivery date is specified, within the estimated time when selecting the delivery method and, in any event, within a maximum of 7 days from the date of confirmation.

If delivery is not possible, the order will be sent to the warehouse. In such a case, notice will be left specifying the place where the order is located and how to arrange a new delivery.

If you cannot be present at the place of delivery at the agreed time, please contact us again to arrange a new delivery date.

If the delivery cannot take place due to causes not attributable to us, we will assume that you intend to terminate the contract three days after the date on which the order is available for delivery.

As a consequence of the termination, the amounts shall be returned, including the costs of delivery with the exclusion of any additional costs arising from the choice of a delivery method other than the ordinary method offered without undue delay and, in any event, within 10 days from the date of termination. Transport resulting from the termination of the contract could give rise to additional costs that will be borne by the buyer.

Shipping costs are charged to the buyer and are made clear at the time the order is placed.

Shipping costs and times are described in this table.

Service availability and transit times may vary depending on the origin and destination postcode.

§. 9 Transfer of risk

The risks related to the products will pass to the buyer from the moment of delivery. The ownership of the products is considered acquired as soon as the full payment of all the amounts due for the same has been received, including shipping costs, or at the time of delivery if this occurs subsequently.

§. 10 Warranty and trade compliance

The seller is liable for any defect of the products offered on the website, including the non-conformity of the items with the products ordered, under the provisions of Italian law.

If the buyer has concluded the contract as a consumer, i.e. any natural person acting on the site for purposes which are outside his or her trade, business or profession, if any, this warranty is valid provided that the defect becomes apparent within 24 months from the date of delivery of the products; the buyer submits a formal complaint regarding the defect within a maximum of 2 months from the date on which the defect was recognised by the purchaser; the online return form is correctly completed.

In the event of non-conformity, the buyer who has signed the contract as a consumer shall have the right to the restoration of the product’s conformity free of charge, by repair or replacement, or will be entitled to obtain an appropriate reduction in the price or a termination of the contract for the disputed goods and the consequent refund of the price.

All return costs for defective products will be borne by the seller.

§. 11 Withdrawal

In accordance with the legal provisions in force, the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason, within the term of 14 days pursuant to Article 57 of Italian Legislative Decree 206/2005 starting from the date of delivery of the products.

In case of multiple purchases made by the customer with just one order and delivered separately, the period of 30 days starts from the date of receipt of the last product.

The buyer who intends to exercise the right of withdrawal must notify codexv.com through an explicit statement, which can be sent by registered letter with return receipt or by accessing the section: right of withdrawal on the codexv.com site with the creation of a file.

The buyer may exercise the right of withdrawal by sending any explicit statement containing the decision to withdraw from the contract or alternatively submit the standard withdrawal form, referred to in Annex I, part B, Italian Legislative Decree 21/2014 (non-mandatory).

The goods must be returned to: Codex V s.r.l. via Roma, 46 04010 cori (lt)

The goods must be returned undamaged in the original packaging, complete with all parts and with the tax documentation attached. Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products subject to withdrawal within a maximum period of 20 days, including any shipping costs.

According to Article 56, paragraph 3 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014, the site can suspend the refund until the goods are received or until the customer provides proof that the goods have been returned.

The site will provide the refund using the same payment method chosen by the buyer at the time of purchase. If the payment was made by bank transfer, and if the buyer intends to exercise the right of withdrawal, he will have to provide the following bank details: IBAN, SWIFT and BIC needed to process the refund.

§. 12 Data processing

The buyer’s data are processed in accordance with the provisions of the legislation on the protection of personal data, as specified in the appropriate section containing the information pursuant to Article 13 Italian Legislative Decree of 30 June 2003 (Privacy Policy).

§. 13 Safeguard clause

In the event that one of the clauses of these General Terms and Conditions of Sale is null for any reason whatsoever, this will in no case compromise the validity of and compliance with the other provisions contained in these General Terms and Conditions of Sale.

§. 14 Contact information

Any request for information can be sent by email to the following address info@codexv.com, or by telephone at the following telephone number +39 69679078, or by post to the following address:

Via roma, 46 04010 Cori (lt

§. 15  Applicable law and jurisdiction

These General Terms and Conditions of Sale are governed by Italian law and will be interpreted according to it, without prejudice to any other mandatory rule of the buyer’s country of habitual residence. Consequently, the interpretation, execution, and withdrawal of the General Terms and Conditions of Sale are exclusively subject to Italian law and any disputes concerning and/or consequent to them must be resolved exclusively by the Italian jurisdiction authorities. In particular, if the user is a Consumer, any disputes must be resolved by the court of the place of domicile or residence of the same according to the applicable law.

These terms and conditions were drawn up on 12/01/2017, last revision on 31/03/2021.